Policies
Refund Policy
We roast every bag with care. If something isn’t right, we’re here to help.
Last updated: 8 July 2026
At Morrick’s Keep Coffee Roasters, customer satisfaction is important to us. As coffee is a perishable product, our refund policy is outlined below.
Returns & Refunds
Due to the nature of roasted coffee, we do not accept returns once an order has been delivered.
However, if your order arrives:
- Damaged
- Incorrect
- Missing items
- Defective due to packaging issues
please contact us within 48 hours of receiving your order.
Refund Eligibility
To help us process your request, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Once your request has been reviewed and approved, we may offer:
- A replacement product
- A partial refund
- A full refund, where applicable
Refunds are issued at our discretion after verifying the issue.
Non-Refundable Items
Refunds or replacements cannot be provided for:
- Change of mind after purchase
- Personal taste or flavour preference
- Products opened or consumed without a genuine quality issue
- Incorrect shipping information provided by the customer
- Delivery delays caused by courier services beyond our control
Refund Processing
If your refund is approved, it will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Order Cancellation
Orders may be cancelled only before they have been roasted, packed, or dispatched.
Once an order has been shipped, it cannot be cancelled.
Contact Us
If you experience any issues with your order, please contact us.
Email: morrickskeepcoffee@gmail.com
We appreciate your support and will always do our best to ensure every cup from Morrick’s Keep Coffee Roasters meets the standard we proudly stand behind.